Agile at Scale: How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync

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html_meta_title	How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
html_meta_description	Kumavision adopted a scaled Agile approach and leveraged Jira together with Backbone Issue Sync to create a single source of truth and accelerate project delivery, enhance customer satisfaction, and improve process efficiency while maintaining data security.
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navEntryName	Kumavision
title	Backbone Issue Sync for Jira
navigation_breadcrumb	Backbone Issue Sync for Jira
nav_button	Book a demo
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header_bg_color	blue-b300
header_label	Customer Success Story
header_heading	Agile at Scale: How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
header_text	Kumavision synced 150+ customer projects with their internal Jira using Backbone Issue Sync to create a single source of truth and enable real-time collaboration while maintaining data security.
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header_button	Book a demo
header_button_secondary	Learn more about Backbone
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customerData_main_heading	Background
customerData_main_text	Kumavision, a global ERP leader, struggled to manage complex projects for growing enterprise clients. Traditional tools like SharePoint and email were insufficient. To streamline operations, Kumavision adopted a scaled Agile approach and integrated Jira with Backbone Issue Sync. By creating separate Jira instances for each client and syncing issues between internal and external instances, they established a single source of truth, accelerated project delivery, and boosted customer satisfaction while ensuring data security.
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customerData_details_right_text	ERP software and consulting
customerData_details_left_heading	Company
customerData_details_left_text	Kumavision AG
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customerData_numbers_1	{{1000}}<+> Jira users
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customerData_numbers_3	{{2500}} }<+> clients
customerData_numbers_4	{{150}}<+> Jira projects synced using Backbone
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customerData_aside_1_heading	Use Cases
customerData_aside_1_text	Jira to Jira issue sync at scale
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customerData_aside_2_heading	Favorite Backbone Features
customerData_aside_2_text	JSON export/import of configuration Workflow (Jira status) mapping Encrypted data transfer
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customerData_aside_3_heading	App Used
customerData_aside_3_asset_pages	BAC - Product - Backbone Issue Sync for Jira
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customer_heading	Powered by Backbone Issue Sync
customer_asset_pages	CU - Bosch CU - Siemens CU - Canon CU - Greenpeace CU - Google CU - Ferrari
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requestDemo_heading	Wondering how to implement Agile project management in Jira?
requestDemo_text	Learn how Backbone Issue Sync can help streamline your workflows and make your clients happier.
requestDemo_button	Find out more

As a recent Atlassian Solution Partner and one of the world’s largest Microsoft Business Solutions partners, Kumavision has built a reputation for digitizing business processes for their clients by offering ERP solutions and consulting for 25+ years.

With over 150 ongoing customer projects each year serving 2500 clients, the company scaled to a point where they needed a better way to communicate in real time with clients and work in a more Agile way while maintaining data security. Carsten Severin, Head of Project Management Office (PMO) at Kumavision, narrates how they resolved this challenge using Atlassian’s Jira software for project management and K15t’s Backbone Issue Sync for Jira to synchronize Jira instances between their team and customers.

The Challenge: Breaking the Silos of Traditional Project Management

Kumavision specializes in implementing a sophisticated ERP system on their customers' systems. With a large client base and numerous simultaneous projects to manage, efficient communication and real-time project visibility are crucial.

Past Struggles

Previously, Kumavision relied on SharePoint and Excel sheets sent via email to track project information. This approach led to several issues:

• Siloed Information: Data was scattered across different platforms, making it difficult to access and share with the clients.

• Delayed Communication: Information wasn't shared or updated in real time, causing miscommunication and delays.

• Lost Information: Important details could be easily missed or lost in email chains.

How Kumavision Uses Jira To Collaborate:

To streamline their operations, Kumavision adopted Jira and Jira Service Management. They migrated all their existing project data from SharePoint and email chains into a centralized Jira Cloud instance.

At this point, there was a discussion on whether Kumavision should add every customer to their internal Jira. However, it soon became apparent that this was impractical due to high costs, as it meant upgrading to a higher Jira license tier. Security was also a considerable concern, as Kumavision didn’t want to share all their issues with every customer.

"We had 600+ customers at that time, and giving all of them access to Jira would’ve meant thousands of dollars worth additional costs in a higher-tier license — too expensive and risky in terms of data security," said Carsten.

Therefore, Kumavision created dedicated Jira projects for each customer and used their Atlassian license to whip up free instances for them. These projects serve as a single source of truth for ongoing support and collaboration, ensuring efficient issue resolution while maintaining data privacy.

Kumavision's Secret Weapon: Backbone Issue Sync for Jira

All these individual Jira projects are then synced with Kumavision’s internal Jira instance using Backbone Issue Sync.

By utilizing Backbone Issue Sync’s import/export configurations, Kumavision can quickly onboard new customers. This efficient process ensures that customers can promptly add development requests and receive real-time updates on project specifications, schedules, budgets, and time sheets. This speeds things up for customers and gives them transparency regarding the status of their requests.

Most importantly, Backbone Issue Sync enables seamless coordination between Kumavision and its customers without requiring incurring the extra costs of additional Jira licenses or compromising security by granting access to the internal Jira instance.

"With Backbone, we could maintain a single source of truth. We share real-time project updates, track progress, and collaborate seamlessly, all while keeping our customer data secure." Carsten explained.

The Benefits: Transparency, Efficiency, and Security

Using Backbone Issue Sync, Kumavision is able to achieve real-time collaboration with their customers. Here are some of the benefits they’ve seen since using the app:

• Enhanced Transparency: Clients can now see the status of their projects in real-time, removing the need for email threads or outdated spreadsheets.

• Increased Efficiency: By syncing Jira workflows, Kumavision's internal teams and customers are always up-to-date while saving significant time on manual updates and communication.

  • Using Backbone’s import/export feature, Kumavision can set up projects for new customers as quickly as within 2-4 hours.

  • Thanks to Backbone Issue Sync’s workflow mapping feature, Kumavision can skip internal workflow steps that aren’t important for customers and remove any room for confusion.

• Data Security: Backbone ensures that customer data stays on the client’s Jira instance, reducing data privacy risks while still enabling full collaboration.

Agile Project Management at Scale

Kumavision handles a diverse set of customer projects, and thanks to Backbone Issue Sync, they can offer excellent project management using Agile principles.

“Backbone gives us a nearly real-time synchronization for over 150 active projects. It helps us save time and improve the quality of our project management,” Carsten said. “We can now focus on delivering value to our clients, knowing that the technical side of issue syncing is seamless.”

Agile At Scale with Backbone Issue Sync

Over the years, Kumavision has used Backbone Issue Sync to streamline their project management, improve communication, and offer a better experience to their clients. They’ve become so adept at using Atlassian products and marketplace apps that they’ve recently joined the ecosystem as an Atlassian Silver Solution Partner and are now offering consultancy services to their internal customers.