Easy, Reliable, Secure Jira Synchronization

Simplify collaboration across organizations without switching between Jira instances.

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Use Cases

Is Backbone Right for You?

Sync Jira Service Management With Internal-Facing Jira Projects

Synchronize customer-facing JSM issues and comments with internal projects to reduce ticket resolution times. Get granular control over the flow of information via uni- or bi-directional sync.

Streamline Customer Service

Sync Jira Issues Between Two Instances – Install Backbone on One

Sync issues across two Jiras without installing Backbone on both to get around strict security protocols.

Sync Jira Issues Beyond Borders

Sync Jira Issues Across Projects for Real-Time Collaboration

Simplify project management by updating Jira issues automatically across all linked Jira instances and projects. Choose the custom fields, comments, attachments, and workflows to be synchronized.

Improve Jira Project Management

Migrate From Server or Data Center to Jira Cloud Without Data Loss

Auto-sync Jira server or data center and Jira cloud (or vice versa) and lead a phased migration of your Jira instance at your own pace.

Start Phased Migration to Cloud

Key Features

How Backbone Can Help You Work Reliably Across Jira Instances

Collaborate Better

Sync fields, comments, attachments – even behind strict firewalls – without ever leaving your workflow.

Enjoy Peace of Mind

Simple UI, quick setup, and no scripting needed! If required, easy in-app troubleshooting and our support team will always be there to help.

Be Flexible

Sync Jira Software, Service Management, or Work Management projects on Jira Cloud, Server, or Data Center.

Stay Secure

Control the visibility and access of your Jira issues while syncing instances via encrypted channels.

Wondering Why Backbone is the right Jira sync app?

Find out how Backbone can help scale your operations with reliability and flexibility.

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Don’t Just Take Our Word for It!

Backbone has been helping thousands of Jira users – from start-ups to enterprises – reliably collaborate across Jira instances.

If you need to synchronize two Jira instances, this is the way to go. A big thanks also for the great customer support! Filip Michele, IXPERTA

Backbone is an amazing and very easy-to-use tool! It helped me sync multiple projects from Jira Server to Jira Cloud in a matter of days! I’d recommend this tool to anyone migrating from Server to Cloud. Bruno Rosa, Spartez Software

You can sync changes to Jira issues in real-time... I am very happy with the performance. We have tried other competitors too, but Backbone has, by far, the best interface to work with. Robin Keet, BAS World

Get a Demo of Backbone

Book a time to discuss your specific requirements and see how Backbone can work for you.

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FAQs

Does Backbone need to be installed on each Jira instance to be synchronized?

Yes, Backbone would need to be installed on each instance where you need to sync Jira issues and other data. You will also need a valid Backbone license for each instance you're integrating with.

If for any reason, you can’t install Backbone on one of the instances, you might want to check out our “Remote Licensing” option. Remote licensing lets you install Backbone on one Jira only and synchronize with other Jira instances that don’t have Backbone installed.

Learn more about Backbone licensing

Can I synchronize Jira issues between server, data center, and cloud?

Yes, you can sync issues between any combination of Jira cloud, server, and data center. You can also sync Jira issues between any type of projects and any combination of Jira Service Management, Jira Software, or Jira Work Management instances.

That’s what makes Backbone one of the most flexible tools around!

Can I select the Jira issues to be synchronized, or do I need to sync the entire Jira project?

By default, all issues will be auto synchronized as soon as Jira projects are paired using Backbone. If you want to sync only certain issues, you can use JQL #labels or other JQL commands to restrict which issues to share. This can be useful if you want to keep your instance and its contents private and only share selected issues with collaborators.

Is Backbone robust enough to scale and support enterprise-level synchronization?

Since 2012, Backbone has been helping enterprise-level clients collaborate better across Jira instances. Performance tests are continually implemented to ensure there are no abnormalities or load on both the app and the Jira instances. For example, we have customers use Backbone with more than 50k issues per project without any problems!

A dedicated team of developers is always at work, making sure that the app’s performance is optimal. Backbone also has the “Cloud Fortified” tag from Atlassian, meaning we are acknowledged for our constant reliability checks that include Assessment for Scale, Incident Management Tracking, and SLIs monitoring.

Does Backbone have an information security policy?

We take the security and privacy of your data very seriously! Backbone will synchronize data based on your synchronization configuration. It will export data from the source project and import it into the target project. Between the export and import, Backbone is responsible for the data. After the synchronization is complete, the responsibility is within the target project.

How does the app pricing work?

Backbone, like all other Atlassian apps, is billed based on the maximum number of users on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for the app.

Backbone cloud is sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active. When your subscription renews each month, you are automatically billed for Backbone based on the number of users on your instance.